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FAQ p.1 - General Information
(FAQ - p.2 Recipient-specific questions)
(FAQ - p.3 Sign-up type details)

How do I donate furniture / clothes / toys...?

Am I part of a special program that should sign up? (Ex. Hair donors, Emergency Disaster Relief...)

Hair FAQs

I am a hair salon / pet groomer / fleece farmer /nylons or burlap donor / individual) do I sign up too?

Gulf Spill specific FAQ

How do I purchase MofT posters? & Do you have any flyers I can pass out to help spread the word?

Where do I send fiber donations and / or nylons / burlap?

How do I send fiber / nylons / burlap donations?

What type of hair do you accept?

What is a hair mat and boom? & What happens to the oily waste afterwards?

Do I have to post Hair / fur / fleece / feathers or nylon / burlap donations for the oil spill mats program?

GENERAL ExcessAccess FAQs

Can someone pick up my furniture / clothing donation?

Are there any guarantees?

What kind of donated items do you usually match?

As a donor when can we expect a pick-up?

How much of $ donations go to Matter of Trust programs?

Can I control who will receive my donation?

Who determines the value of my donation?

Who gets access to my contact information?

Why do we have to register and then use
login / passwords?

I forgot my login and/or password.

How does your Online Store work?

How can our company advertise on your site?

How to post donation "Quantity Units" and "Gift Quality"

How to post "Special Instructions"

I'm having trouble signing up?

FAQ p. 2 - Recipient-specific questions

FAQ - p.3 Sign-up type details

©1998-2010 Excess Access Privacy Disclosure.
Excess Access is the on-line matching database system which was developed for the
Reuse Of Society's Abundance (ROSA) program at our mother organization MatterOfTrust.org